They have a registered hk company (Company Registration. 1520309).
If you do a hk company search (it is free) you will find more info:
https://www.icris.cr.gov.hkI believe their address is:
90 jaffe road
wanchai
hong kong
It is actually really easy to sue people in HK. You don't have to be a HK citizen but you do need to hire someone to represent you in Small Claims Courts (it can't be a lawyer so it is actually cheap to do).
Small Claims Court
If what you are claiming against a business is less than $50,000 HKD then you are eligible to sue them in Small Claims Court.
Why is small claims court good?
-lawyers are not allowed in small claims court
-The person you are suing cannot counter sue you in small claims court.
-You do not have to be a Hong Kong Resident to file a motion with the small claims court
-If black arrow fail to show then you will win the claim by default
-only transport costs can be claimed in small claims court.
-no they can't hire someone from Jamaica and claim the flight as a cost (a Philippine company tried this with my fd and it got thrown out of small claims court)
-Once you win, you are given a legal document (Writ of Fieri Facias) saying BA owe you this much in HKD$
-Then you can hire a HK government bailiff to come and collect anything from BA office that is in the value of the amount they owe you
Imagine turning up to Black Arrow office in Wan Chai and walking off with a bunch of their PCs and some bitcoin wallets while being protected by the bailiffs and the HK police.
How to file a claim for your money back in HK Small Claims Court:
http://www.judiciary.gov.hk/en/crt_services/pphlt/html/sc.htmOnline Forms:
http://www.judiciary.gov.hk/en/crt_services/forms/sc.htmOr maybe just make a formal complaint to this organisation:
HK Consumer Complaints Council
They recommend you file a complaint against the a local company if as a consumer you come across unfair trade practices, e.g .
-goods or services not correspond to description;
-delay in delivery;
-dissatisfaction to service,
http://www.consumer.org.hk/website/ws_en/complaints_and_advices/how_to_complain/howtocomplain.html