As for that , i rly can't help u , i don't do support emails. That is Stunna and Edward job, and they are rly busy last 10 days , and also there are loads of emails with all kinds of offers , "exploits" , blackmailing , "bugs" .... All kinds of stuff that u can't even imagine, and they are getting loads of emails each day.

Its rly hard to read them all and get to the important ones.

Plan is to have office and full time support soon.
But till then u will need to be bit patient .

I will let u know when they are on it , so if its something rly important u will resend email then and they will get to it straight away. But that will cost u 1 btc . (sarcasm) . Hehe...