Final update to my situation; I finally got my refund a couple days ago. Amber once again came through so I would like to say that as of this point THE ONLY PERSON WORTH DEALING WITH IS AMBER.

Now the bad. My support ticket was closed well before it was resolved, emails to Amber, Amanda and Amaris were never responded to; yes Amber did not answer my emails to her, it took me coming here and sending her a personal message but she was on top of things as soon as I sent the PM. I called every option in the GAW automated phone system and left messages, all of which were never answered.  I tried the chat on their website with no answer and I tried to open a new support ticket yet could not find where to do so since once again their support site layout had changed. I'm not saying there is no way to create a new ticket but at the time I was on the road using my phone and clicked through every menu option I could find with no luck. Either way it was extremely ridiculous.

To recap, I contacted GAW about starting the refund process somewhere around the 11th of July and didn't actually get my refund until around the 21st of August.