Sorry- I made a edit which I think u missed.
So I see that u sent a reply on 6th to ges.
What's there reply for that one ( ur email which is in the screen shot)
Is it similar... can we please see.
Thanks.
If you can follow it through with Bohan and just confirm if it is true. I know when I sent in the emails to GES- I had no issues. Although GES was short and direct, it was straight forward. Understanding from GES point they must get 100's of silly emails, asking the same questions over and over again - from 20year olds