Dear stevec,

Thank you very much for your message. We regret causing you any inconvenience due to the technical problems we had.
Our Tech Department started working on the solution immediately when it received the first notifications on the problems.

We would like to take this opportunity and explain the lack of our immediate reaction. Unfortunately we use this forum mainly as a means for interaction with our users, collecting their ideas and opinions, reacting to their wishes and desires. Our Tech Department mostly communicates via our support channel: https://hitbtc.com/support  or support@hitbtc.com in order to insure quick and timely response to any problem that may arise.
We are grateful for your feedback and will intend to address this issue.

Regards,
The HitBTC Team