Was really happy to have my Trezor arrive yesterday, sadly I've not been able to get it to work.
I've installed the browser plugin, plugged it into a USB port and get the positive confirmation noise. I then go to MyTrezor.com and it says:
"Device could not be opened. Make sure you don't have myTREZOR running in another tab or browser window!".
I have tried Chrome, Firefox and IE and also reinstalling the browser plugin. I've temporarily disabled any malware/anti virus that could be interfering. Nothing has helped. I'm on Windows 7.
Has anyone else had this problem?
Support say they have had other people with the same issue and are looking into it.
I've installed the browser plugin, plugged it into a USB port and get the positive confirmation noise. I then go to MyTrezor.com and it says:
"Device could not be opened. Make sure you don't have myTREZOR running in another tab or browser window!".
I have tried Chrome, Firefox and IE and also reinstalling the browser plugin. I've temporarily disabled any malware/anti virus that could be interfering. Nothing has helped. I'm on Windows 7.
Has anyone else had this problem?
Support say they have had other people with the same issue and are looking into it.
This problem is known, and as far as I know it is specific to Win 7 only, contact the Trezor support please
Isn't this the USB cable problem again? Can you try different USB cable?
Support are on the case, but as always with a new toy I am keen to get it working asap
