I try to contact with support from 2 days. I send SSVcoins to my deposit adress and there is no coins on my balance. If anyone can help me?
I have the same problem -
SHAME ON YOU C-CEXAs you add SSVCoin, you used the wrong wallet and let me generate the address (on your exchange) to which I've sent 4,284.74351727 SSV
address from C-Cex generator: SaX1EYRPkdnFE33xswNzn4ME6eyycDHvDR.
Tx: 36a7a8cd64c49deb6ba5d7d821079040935e67ada98aef701a8e92fddee76488
The answer from C-CEX SUPPORT:
"Looks like You deposited to address You generated before official announce. Those addresses are not valid"
I've red carrefully C-CEX Cryptocurrency deposit and withdrawal rules:
"All cryptocurrencies are deposited by sending the amount to the Exchange's generated users address. These addresses are generated on demand by clicking "New address" in the "Funds" section."
I couldn't find where is written I should wait for official announce.
Please give me back my money. Everybody sometimes make fault, but
please prove C-CEX is responsible exchange. My address:
STAnTYVHSBFHNvNifsupYcJ2szkCveQARK