Here's my experience with the service:

On 4/17 I filled in the form; I wanted to exchange some bitcoins for a prepaid card. I got a reply saying send the bitcoins to a specific address and I'd get the card number within 24 hours. I sent the coins.

On the 20th I sent an email asking if there was something wrong. I got a reply from the website operator saying that he was travelling and would send me the card as soon as he made a stop somewhere that sold one. I replied and said I'd appreciate it if he could send it as soon as possible.

On the 25th I sent an email asking him if he could refund the bitcoins if he couldn't get me a card within the next few days.

No reply so far.

I'll post a follow-up here if I get the card or a refund.