This is getting us nowhere. For 10 months we as customers keep posting our very justifiable rage posts and Black Arrow keep deleting posts and withhold our money.

Black Arrow should acknowledge that it's not invincible and we as customers have different tools at our disposal as Hong Kong Police, Hong Kong Consumer Council, Hong Kong Small Courts, HSBC bank and even FBI and different EU and international law enforcement agencies.

So, Black Arrow, come forward and bring fare FIAT and bitcoin compensation proposition on the table.
Otherwise your marketing expenses for conferences like http://insidebitcoins.co.uk/london2014/sponsors/ will be utterly fruitless and even damaging to your brand as well as any future marketing strategies to boost your market perception.