Their support is real, I just chatted with them and it was a real person, not a bot. Thats something good, if a company can afford to pay for live chat support they look like they are going far.
I just had their Live Support help me out. Very competent, they've earned my trust and I will be doing long term business with them.
But are you just ignoring the fact that they claim to pay out unrealistic rewards on your investments? Are you just gonna blindly believe they have a money making machine in their possession, and is distributing their profits to the bitcointalk users?