I`m waiting for a refund for over 140 days
I had a real problem as my father needed a kidney transplant and asked for a refund on 30.04
Call them , explained them my problem , send them medical leather with the translation of my sister diagnostics and medical problem (the whole family has health issue ) .
They did not refund me , is the same answer over and over again .
I`ve sent email requesting assistance to over 15 Swedish lawyer with no response .
This is the worst company I`ve ever encountered in EU.
I had enough .
Best
T
Hey, I just stopped back by on the KnC forum and saw that things have not got any better with the refunds. This worked for me, but ymmv. File a complaint form with ARN. On their website, they have forms for english also. Now I did receive email from them in swedish and had to translate it, but otherwise everything worked fine. I just filled out the form, attached my invoice and copies of emails from KnC. KnC waited until it was time for ARN to have a hearing and then refunded my money. Good luck on your refund.