Hi CrazyRabbi,
We have no comments before looking into your case, it is better you PM us your order ID and tracking number to double check.
It is no possible that we didn't process refund if we agree to a reasonable request.
Miners must be shipped out if we didn't accept the request of refund.
Hi BITMAIN,
I sent you a PM with the 3 orders.
Thank you for the late but well appreciated reply towards my orders.
Finance is reviewing the residual bitcoins for each order, will finish refund in 3 days if no other concerns.