I need specific examples. They already have significant penalties on communication and refunds, I need evidence that they are specifically doing underhand things regarding refunds to lower their score further. They already have a penalty for running a commercial farm.
What kind of proof do you need? bitminerefund.com lists over $400k of confirmed unpaid refunds. 6 months after I submitted the refund request form they still haven't paid me a single cent of the $5000 they owe me. AFAIK no refunds have been paid in months. Yet they built a mining farm in Iceland. With money they owe their customers. I have personally sent around 10 emails in the last few weeks and got 2 replies, both telling me that I could convert the refund they owe me to mining contracts before August 15th. After 8/15 they completely stopped responding to any of my emails.
I'm sure there are dozens of similar stories if you ask in the official Bitmine thread.