The system is weighted heavily on the immediate past, so the delivered miners is referring to the monarchs. At this point, yes, you have only delivered a few, and yes, you have again amassed a backlog. Once you've shipped more, you'll get the 10 points same as anyone else.
What is your definition of "few" then? 10? 50? 100? 500? 1000? 10,000?
I'm not sure how you can argue you don't use preorders, you have done, and you continue to do as your main business model. 65nm (for the vast majority) and your monarchs were both sold as preorder products, delivered in 2 weeks. Unless you're talking about this split second at which point the only things you're selling are 10GH miners @ $5/GH - I can't give you a pat on the back for that. If you do sell in hand Monarchs once your queue is cleared AND then don't sell preorders on whatever comes after then you'll of course get your deserved 20 points. Heck, I'll even send you a prize in the post if I can get it through customs

Easily. We have not accepted any orders for months... I think we discontinued it in May for the 28nm line, almost 1/2 a year ago. Here, let me quote you a few sentences ago: "The system is weighted heavily on the immediate past" ... so what does the 65nm line have to do with it? So which is it, is it weighted on the immediate past or is it since last year? Make up your mind.
Refund issues stick much longer through history. The tldr is why did people have to sue individually and class action if you were issuing refund fluidly? You might be doing fine at the moment, but unfortunately this one sticks longer than the others. Have a look at the other companies though, you're not alone.
Who is suing individually and in a class action? The Woodlawn thing is not a class action suit and probably never will be. The one other lawsuit is just as laughable. So there are exactly two lawsuits pending, the rest have been either dismissed or I think there might be summary judgement since BFL was never actually served properly. If they had been, those cases would have been dismissed as well. There's a reason none of the lawsuits have been successful when they actually make it to court.
Regarding communication, remember that the standard is 7. You don't have to do much at all to drop down to 4. You have a 1 because there is too much smoke. The catchphrase 2 weeks doesn't just appear without reason. You ban anyone who says ANYTHING negative about you on your forums, and say the rest of the world is out to get you. Maybe you have self justified some tilted reasons, but it doesn't help your customers. Oh, and you don't declare everyone else who disagrees with you as a troll (and pay people to discredit them).
See, you are lying again. First of all, as I stated in the previous post, I never said two weeks in regards to shipping. Please prove me wrong with a quote. If I have said it, I said in an isolated post, but I've been unable to find any evidence of it. The only "two weeks" I've ever commented on was Bruno's stupid FCC tirade. No one has been banned for saying anything negative about BFL on the BFL forums. Your statement to the contrary is easily falsified by browsing the forums and looking at the negative posts. People are banned for trolling, posting the same junk over and over or posting false information (usually repeatedly). It has nothing to do with negativity and everything to do with post content and presentation. Please demonstrate evidence to the contrary.
I have no idea what you're babbling about when you talk about paying people to discredit them. WTF? Conspiracy much?
I didn't create your category, you did. First with the bad company performance to make it the lowest/near lowest performing company, and then again with the smear campaign as an ethical infraction. You've done well to actually raise your company out of the BFL scoring category which if you stay out of it next time can finally be renamed!!!!. You were the only company in it for so long it only made sense it call it the BFL tier. Remember VMC is bankrupt and doesn't exist.
Oh, this isn't your guide? You didn't create it? The only reason BFL was "in it" was because you are biased and opinionated. You don't take actual facts into consideration, just your own personal feelings. Once again, I point out the facts and you respond with hyperbole, myths and lies. This is your guide, you created the category. That is a lie right there. I've already refuted the rest of your claims, yet you cling to them without providing a shred of evidence or proof.
I'm highly biased against you.
Well, at least you go that part right.