Actually, I see you posted on the 13th about the issue persisting for over a week. Looking at withdrawal of approx. 1 million NET, staking you would have received about 30 000 NET give or take a few over 2 weeks. Current rate this is about .039 BTC. I am going to compensate your account this amount. Please reply when you see them in account, so I know you got them.
Thank you again for your patience and understanding in the matter.
Horus
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