I don't think KNC is in a cash flow position to do anything special for their customers.
They seem to be struggling. The latest series A won't last them long.
Expect to get the absolute minimum possible from KNC these days, at the very last moment.

Remember, people in KNC's part of the world sit in hot sweaty dark rooms and whip each other with willow and birch branches for fun.
And then they go roll around in the ice and snow naked, drink lots of high proof alcohol, rinse and repeat.