I have received my full refund, via chargeback from Barclaycard.
I had paid through Paypal who refused to do anything due to being over 45 days. Barclaycard have refunded within a month with no questions asked.
I am so glad this is over.....
Yep, mine was a Barclaycard also. They were good about the whole thing. The rep laughed outright at this whole "you're a business" claim being made by Alpha and said "oh no, they can't do that." They asked me to send supporting docs and bada-bing, bada-boom a few days later the provisional credit showed up.
When PayPal pushed back I had to resend some of the same stuff to rebut their "you are a business" tripe, but that was the end of it. The whole thing was pretty painless. Took maybe an hour to put the docs together and maybe 20 minutes on the phone presenting the whole thing to their fraud dept, but I'd say that was worth the amount I had tied up with these people.
Congrats on getting your money back from these guys.