Never received my coins or Response from customer service. It also seems that my IP was blocked from their live chat program. I was told transfer would take no longer than 5 min.  If you want to check blockchain I was going to have 5 btc sent to a virgin address at 1PZkR9xLb9pqmJXYt6n2GhPVfaQTULDNiU  as you can see there has never been any transfers to that wallet address, I figured this would happen but 11.99 was not much to lose to prove a scam to the community.