Just checked my account about the last 24 hour payout. The history showed the payout has been paid to my account but my balance is now negative BTC... They never credit the payout to my account and it's lost. Has this happened to anyone before?
Hello! I would be more than happy to have one of our Tech Agents look into your situation. Please send me an email or private chat with your order number/ticket number
Thank you!
Amber
amber@gawminers.com
Thank you very much Amber for the prompt response!
Now my balance is restored and everything is back to normal.
And I noticed that the "24h payout" button on my dashboard is now actually showing my 24h payout instead of 0.