The phase 1 seems a little bit complicated or at least I wasn't able
to understand how it goes by reading it only once.
Maybe having a flow chart that shows the redemption process in steps could be useful
and will be more clear and understandable.
I agree that phase 1 seems a bit complex. Should be able to figure it out but the person
receiving the second stake for them, will have a hard time without my help. They are not
that computer savy and only have a cell phone.
Should be fine. Hope process is very clear in final revision. Looks good so far.

I'm sorry people but how is this complex:
Step1: Receive a pm with a code.
Step2: Visit a website enter the code and click submit
Done.

It's more complicated to sign up on btt and you all figured that out

I really don't mean to be condescending (I'm sometimes borderline retarded myself) but srsly how could phase 1 be any easier ?
/edit: Just checked the portal on my phone and it workes there too so there really should be no problem for anyone.