April 4th Requested Refund after email from Cointerra.
April 4th "Ellis" replied request received and it would be "2-4 weeks to process"
May 21st Received "options" email, immediately requested refund and status.
June 30, sent email requesting refund status.
Aug 6th (7 days later), "Laura" from support said they were "processing refunds" and I was "still on the list"
July 2nd Received "zendesk" email "assisting me with my refund process" offering the mining contract, requested refund and status.
July 2nd Received "notified our finance department" and "Richard" closed the ticket. Requested refund and status
July 9th, got mailchimp email "CoinTerra Refund Status Update" which stated it was scheduled to be processed on 07/29/2014
Aug 6th, sent email requesting refund status.
To date, no reply nor refund.
Status Update
=========
Aug 13th, sent email to
jc@cointerra.com referencing this thread
Aug 13th, sent another email to support, referencing my #####, asking status and refund.
Aug 15th, "
jc@cointerra.com" replies stating "setbacks in processing"
Aug 18th, "
jc@cointerra.com" replies "escalated up your email" and "slated to be refunded in the next batch"
Sept 22, sent email to "
jc@cointerra.com" asking for status and refund.
To date, no refund.