That's just freaking great. They, seriously have taken a mick!

On 27th they are off because of their weekend break. And banks start working on Monday 29th.
Now, it seems obvious that the delay with this refund is deliberate...
They will probably apologize me/excuse themselves on 29th that they had national holiday break and then weekend so they were off etc.

(Btw, Goddamn Gallows are really cool)