Please don't blame genjix. It's definitely not his fault.
He's not in our mailing list so it couldn't be him.
Well, shit just happens and it's not anyone's fault or incompetence here. I'm the only guy awake when the incident happens.
Ofcourse it's not his fault... It's not your fault either. It's the hackers' fault.
But if you, as a corporation, management and operators included, decide not to reimburse your customers losses, then it's your fault and you should be labeled for what you are.
Take a hint from TradeHill.