Thanks Marco for that. Much appreciated.

Dear habijabi,

When you have the CFO of the company personally looking at your case you should not be worried. This is what happened according to Marco.

Roughly the following happened: User bought hashpower, got a couple of payouts, then opened a ticket to get a refund. Support asked several times for a refund address. When team got the refund address the user was reimbursed (already about a week ago).

Request you to check again and please do not troll. Kindly edit the name of the topic or lock this topic if you are satisfied.

Regards,
Vaisajne