Roughly the following happened: User bought hashpower, got a couple of payouts, then opened a ticket to get a refund. Support asked several times for a refund address. When team got the refund address the user was reimbursed (already about a week ago).
Best regards,
Marco
I have got the topic name changed by the Mod/OP after MK has posted the resolution -> [SCAM] to [UNDER RESOLUTION] . See
here.