To be honest, since about a month or two ago, I have found many of your replies in this thread to be very abrupt, dismissive or just unfriendly.
I'm sorry you feel that way. Can you post an example or two?
I do acknowledge that our support replies sometimes takes too long. We're overwhelmed with requests.
Guy
Wouldn't being overwhelmed with support requests be indicative of a problem with your hardware or staffing levels?