You are so gullible.
No wonder why they kept running for a quite long time.
It is either gross negligence or outright scam.
BFL is what is known as a selective scammer. It delivers some, and it scams the other half. And they leave the rest on the arena to leave all the satisfied customers to fight against the scammed ones. It is quite an effective method to build blind fanatics supporting the company.

Those who are scammed sometimes also defend the company in what in psychology is known as Cognitive Dissonance. It is the symptom of fanaticism and blind faith, also the denial is a powerful defense mechanism. And they exploited it.

I've been warning about BFL since day one, Vleisedes was extradited from Italy for fraud. I even posted here the official Italian documents stating it.