I'm honestly very pleasantly surprised with the attitude of the buyPND.com operator.

Had an issue (my fault - I did not read the limit on the unverified buys) with a very large order not being transferred to my wallet address.
Immediately after placing my order, I received an e-mail (that was unfortunately sent to my spam folder and was not discovered for 2 days) explaining what would happen to my ordered coins. I contacted support today, and they were very polite, sympathetic, and understanding of my dilemma. My problem was promptly resolved. A very professional experience.

Thumbs up to you guys!