I think they collect and sell Identities to 3rd parties.
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Bad support. I need a loan to expand my website but it seems it's imposible. I sent my ID verfication twice in 4 DAYS and i have same answer. "Ivalid Document" and just that. I sent two high resolution and high quality pictures with my ID and me holding ID near my face but they reject it.Not any clue why they reject my national ID issued by government and even they dont tell nothing i sent over 4 tickets to ask for an explanation but i think support team is dead because no answer. Perhaps my country is not allwed on this platform? I'm from Romania is there any problem with that? My luck was i found a similar platform, BitlendingClub and there accepted my ID in 2 HOURS. Sorry BTCJam you have bad support. Bitlending rules Wink
We have never sold identities to 3rd parties and have no intention in doing so in the future.
If you tell me your email I will look into your account and see what happened with the emails you sent to support.
I am sorry you had a bad experience while submitting your documents, we have recently streamlined the process to make it easier to get accepted.
If you try again today with legitimate documentation I am confident you will get accepted.
