It's unfortunate that you're having such a bad experience, but competition is a good thing! BitLendingClub is quickly growing and within a couple of months we're expecting to outpace BTCJam by volume. Our lending volume is more than 50% of the lending volume of BTCJam, and about 35% of the overall lending volume in the Bitcoin ecosystem. The result is that we can not only provide you with a better experience in terms of customer service, transparency and openness, but we also have the volume to be a true leader in the space. Hopefully you manage to resolve your issues, but there is no reason for you to stay there when there are better alternatives.
Thank you. I'm already making the switch, and there is no comparison... the support at BLC is exquisite, both the admins and the community is much more responsive and clear.
I have also noticed that BLC is actually catching some scammers and suspicious loans much faster than in BTCjam. I think that the reason is that you return the 2% comission in case of default, something that BTCjam doesn't, so it is in your interest to remove scam or you'll lose.
Also, I find simply great the posibility of free speech in your page. That's the main reason for the switch. Now I can ask and publish links without censorship, as it should be!!