Did you have to hire a lawyer to help with the process ? Are you an EU resident ?
I'm a USA resident and did not hire an attorney. I did discuss it with one in Sweden, but ARN seemed to be getting their attention.
Can you list the steps to upload the documents that you took with ARN. I visited the website but was not able to find exactly where to submit my information. It would be great if you could share a template letter, list of documents and so on that you used.