So did I. I then requested a refund in April, which they approved, but asked me to wait until shipping started.
In August, after shipping had started, they said there would be no refunds.
Yet somehow we customers are to blame for keeping them busy with our complaints and making their sensitive engineers cry with our criticism.
Please, please report your case to the Hong Kong police, using the above link. Then the police will have one more complaint on top of the pile of others. And they will act on them.
Do it soon, before BA deletes another 50 pages of posts from this thread again.
Minersource and Blackarrow promising refunds and then telling their customers,
sorry whoops you're not getting a refund is not acceptable or allowed.
From usa.gov - Consumer Complaints and Protection
Know Your Rights
When you order something by mail, phone, fax or computer, the Federal Trade Commission requires the company to:
Ship the merchandise within the time promised, or if no specific delivery time was stated, within 30 days of receiving your order.
Notify you if the shipment cannot be made on time and give you the choice of waiting longer or getting a refund.
Cancel your order and return your payment if the new shipping date cannot be met, unless you agree to another delay.
If you cancel, your money must be refunded within 7 days (or your account must be credited within one billing cycle if you charged the order). The company can't substitute a credit for other merchandise. If you applied for a charge account with the merchant at the same time that you placed your order, the company has an extra 20 days to ship the merchandise to allow time for processing your application.
This only applies to Minersource since they are located in the US.