chris, i logged into 7bucktees and i have no orders with your last name.  was it placed under a different last name?


nevermind, i re-read your post and see this is a coinsmiths order issue.  that's a totally separate business from 7bucktees.  i am invested in 5 print shops (and 2 more i'm investing in before 2015 in other states).  the equipment for coinsmiths was repossessed (by me, since I bought it) from the other "partners" recently and I moved it to 7bucktees to get them to either fulfill orders or to help with refunds.  i'm not sure why we dropped the ball here at all because i thought i set up a good help desk ticketing system.

unfortunately, while poking around the back end of my help desk plugin, i just noticed that the coinsmiths category on the site notifies...no one.   and there are 7 open tickets there, derp.

give me a few hours to see wtf i did wrong and i will come up with something positive as best as i can.  a refund, for sure (paypal is easier for me but if you want btc i can work to make it happen).  your order printed, for sure.  a store credit as well.

i really have faith in the process we have, i just have to learn from these mistakes so i can refine it better and better.  my teams this year have put 10,000 shirts on customers' bodies.  probably 5% of those are bitcoin purchases.  even so, when we have a 2% failure rate, that's 50-200 unhappy customers.  and that's where we fail, because i have no experience in customer relationships at this magnitude.

i am sorry, personally, and i want to fix this however i can.  not because you posted here, but because i'm serious about my drive to have a relationship with everyone i sell to, and not just be an anonymous internet vendor with a fancy domain name.