alright, here's the update.

1. i found two tickets from you on the 7bucktees site help desk under the coinsmiths category.  i swear that i did not get there.  this was 100% my fault, i had set up notifications incorrectly.  that has been corrected.  i was wrong, i can't seem to fix notifications for that category, so i am passing it off to my web developer.  but it will be corrected.

2. i made a paypal "friends and family" transfer of $14 to your paypal account, as mentioned in your help desk ticket.

3. i would offer to have your item produced, but i repossessed that laser machine from coinsmiths with one of the other partners, and then him and i split paths just this week, so i have no laser machine and doubt i will purchase one until spring.  i will inquire with others if i can have the item made elsewhere and shipped to you.

4. i'll issue i have issued you a $14 store credit to 7bucktees.  you are welcome to use it, dispose of it, give it away. 

sorry for the runaround.  it's not my way, and it won't become my way.  i just need something better for tracking problems, and the current methods aren't it.  that's why i am starting to at least give out my (google voice) phone number to new customers, and i am hopeful that i can at least be "in the know" when problems happen, which they will because the shop is 100% custom products.