I'm pondering the removal of the faucet more seriously now, the cost of it has significantly decreased but the incredible amount of support emails that center around the faucet itself or amounts under 0.0005 from faucet bettors along with a much larger userbase has decreased the quality of the support we can offer severely. Many argue that it must be removed as it lowers the quality of the chat and community as well.
What are the thoughts of everyone and if faucet is removed what should levels be used for?
Thanks
Remove levels instead and make wagered level up way more than it does in todays situation. I take much of the support is on the chat? Can't see many other reasons for needing support for faucet than spontantious newb questions on the chat. Or hier more support (I'd be up for the task) with less pay (maybe paid per 100's of mails answered), filter your support email to another email with words containing faucet and let that support department deal with questions like that - the rest of the mails which isn't forwarded by the filter simply the support forwards.. A tier 1 support if you may, ordinary support would turn into tier 2.
Pay them less than you pay ordinary support, many of the replies to those mails are ctrl+V replies anyway. If support@pd recives so many mails regarding the faucet the IQ level of many of those people mailing aren't that high (no offense intended) and people like me (10+ years exp of internet) know very easily how to deal with such.
If you remove the faucet you remove 70% of your community, people will head elsewhere - that's what I will do at least, I've "worked" hard to reach the level I am at to recive payment, and I know many of the people there doesn't play with deposit money all the time. And many people try and try and try with faucet, end up depositing after it not working out the way they hoped.