It gets even better: "Send us the defective PSUs that we recalled and told you not to use under any circumstances. We will test them and if we discover that we actually didn't send one that explodes, we'll charge you an extra fee for testing and postage."
It almost seems like parody, but unfortunately is completely true:
08 Sept 2014: X3 Power supply recall
There have been reports that some X3s are failing. We have located this problem to be caused by the power supply.
Please note that this power supply is not manufactured by Black Arrow and has been purchased from a company in Shenzhen which sold it to us as CE certified.
After thorough investigations the power supply company has reached the conclusion that there are 3 major issues in this PSU and any PSU can fail at any time and it not safe to use. They have currently fixed the issues and are currently testing them.
Please stop using all X3s immediately!
We are recalling the X3 power supplies. Please do not ship your X3 unit or X3 Power supply back to us right now. We will contact the X3 customers later this week with more instructions on how to arrange shipping. If you have an X3 and have not received an email from us this week please contact our customer support immediately.
According to Nemesidis, this has now changed to Please send not working ones for replacement, include ticket number as RMA number.
Unfortunately we cannot replace something that is sitting at your place, we need to receive it, file it and find a cause. After that, replacements will be issued. We are unable to replace units or parts, without receiving ones that has problems back. Please note that if found working, or mechanically damaged, additional charges can be applied for replacement and testing of such parts.
1) Recall all PSUs and tell people to unplug and RMA them.
2) If any of the PSUs actually does work, charge customers an additional fee for testing and replacement.
3) PROFIT!!!
This is complete and total bullshit.
Cocks.
bu
oh look, it's Black Arrow fucking it's customers again.
send us the PSU's that could cause the miner to burn your house down and if that PSU by some miracle actually runs we charge you for testing and replacement.
this just gets dumber and dumber and their actions just get shittier and shittier.
I would have thought that impossible as my opinion already is that these people are total lying pieces of shit that don't deserve a spot next to dog crap on the bottom of my shoe, but they always surprise me with that "spare capacity to learn" new ways to fuck the people they are already fucking.
This is YOUR issue Black Arrow, created by either your incompetence in design or lack of testing or it sits with the supplier. Either way this is not something you pass to your customers, you low life pieces of shit.