Zebroid -- I'm sorry that happened.  It may be that Xapo support thought that MyChoice had taken care of the problem but, regardless, you should have gotten a better response. 
I couldn't tell from your post exactly what the problem is but please email support@xapo.com and identify yourself as Zebroid and I will make sure you get attentive support.
Thank you and I apologize for the frustrating experience.
Ted