This does not sound right at all. If your account is marked suspicious and the compliance team has requested documents or more information, please contact the team ASAP!! Please book a ticket in the support system, If it were any longer than a week we would have known about this earlier!

Crypto X Change

EDIT: MrBrown has PM'd. MrBrown, our guys will look straight into this as soon as they receive your ticket. We appologise if something has gone wrong, it is quite possible that our payment / banking provider has mucked up and we will investigate and get the funds to you promptly once we have all the information and sort this out.

Thanks MrBrown!