We will check all of this out, your ticket should have been attended to. We have 2 staff members handling identification authorisations so we will find out what the issue is with your passport it must have been human error there, if you could please send an email to
support@cryptoxchange.com with your account number and information our guys will get this sorted out for you. Very sorry for the problem.
I've sent an e-mail with my passport scan there just now.
Anyway my account number is CRACCALL0000607900
In the meantime can you post on this forum what withdrawal/deposit limits for each level really are (so there is an independent confirmation these are true), and on what time frame these apply? Because the info at
https://cryptoxchange.com/Customer/IdInfo seems nonsense (- ust look at it and see if it makes sense: level 1 deposit limit: 100000 AUD, level 2 deposit limit: 25000 AUD, whereas other limits increase with increasing verification level.
In regards to withdrawals of Fiat, we process those as quickly as possible, we have been continually working on fast and efficient world wide payments, we have had problems with our previous payment partners messing up transfers or delaying them 1 or 2 days however we have changed companies and things should be flowing much smoother now. We cannot promise 24 hour payments as we rely on banks and banking partners like every other exchange.
I did not mean 24 hours to reach my bank account!
I am talking about 24 hours to submit the payment to your bank/payment processor. If you show me a screenshot/PDF confirmation the payment is posted there, it'll be satisfying for me you did your job. I just want to avoid situations where payment doesn't arrive for days and the exchange blames it on a third party, when in fact they even didn't submit it to the third party.