Try to contact them, if no response for more than a week, it means you won't get your money back because that ptc site was scam. Then post your tx id on its forum to tell other members that the site going to scam.
I wonder how much good that will do. Are there any PTC sites that are not scams?
I remember goofing off with some of these PTC faucets for a while. They all seem so very dodgy.
If they monitor the forum at all, they will likely monitor the scam accusations page as many businesses do in order to monitor their reputation. If you open a scam accusation and they see it they could potentially respond and attempt to resolve the issue.
I do have a bit of a feeling that the site was a scam as updating a user's balance generally should be automated and if it is not updating then it probably does not have any intention of giving him credit/any services he has paid for