Further advice... do not go to the GAW-owned HashTalk forum and ask your questions. Negative opinions are forbidden so you will not get honest advice. And in my view, that's further indication that they are not legitimate. Controlling the message through censorship and propaganda is always a bad sign.
Customer-service motto from Japan: the customer is GOD.
None of that happening here.
First of all you need to read rules of the Hashtalk.
You can post negative comments no matter how bad they are but it must be written in constructive and civil way.