BitJohn mullick and Spoetnik, you have prepared answers for everything, the problem is that your answers are matching only partially.
BitJohn is blaming a xst "bug" (which by the way is total BS) mullick partially admits that they should have followed the documentation in proper manner and Spoetnik says that BitJohn is "spot on".
The real facts are that no other exchange had this problem and if they had any, certainly it didn't take them weeks to fix it and the xst accounts were not frozen for so long.
Second you claim to know where the problem is for 2-3 days now...and still xst is frozen along with the wallets.
This looks more like you've been staking xst coins in your wallet and you linked users accounts to that wallet and all the mess is solely your own fault.
I have no problem with you staking that coins (I don't know how ethical is that) but at list stop blaming XST for this mess and take all the blame on yourself as you should from the beginning.
There is no need for me to prove my words. The prove is out there. No exchange has this huge problem with XST, but you, meaning that you are the only exchange that messed up things and there must be a reason for that known only by you.
Not even at this moment you are able to say when the wallets will be back. All you give is ambiguous answers.