Hey everyone. To make it clear, we indeed experienced a serious problem with bounced checks last week. We notified our customers as soon as we knew that the checks were going to bounce, which was unfortunately some time after the account had already been frozen for unknown reasons (Chase froze the account without notifying us). We then found alternate ways of paying back all of the customers who had their checks bounced; at this point, almost all the funds have been returned. We are, of course, terribly sorry about this, and we have stopped doing business with Chase and with all big banks generally (their customer service sucks).

Since the problem was on our end, we refunded all of people's fees along with their order money, and we paid for the additional postage and such out-of-pocket. We are also happy to compensate people for bounced check fees, but (to my knowledge) no one has asked so far, although it's entirely possible I've missed something. To Confounded Bridge, and anyone else affected by this issue: if you experienced bounced check fees, contact us at admin@get-bitcoin.com with your order number, and we will refund them for you. (We have always been happy to do so, and I'll go over our support system again and see if there's anyone who did ask and was missed.)