I'm having trouble getting my coins moved.  I notified Cryptsy and they basically said that they are not on the block chain so it didn't happen.  They feel I need to sync or re-download the block chain.  I know there have been some problems with large transactions and there were quite a bit of transactions that went through at the same time as mine.  What should I do next or what should I tell cryptsy to get a better response?

thanks.