I'm having a problem with Coinsortium. I've submitted two tickets but have not received a response.

The balance in my account is currently incorrect.

My transaction history clearly shows that I have a balance, but I'm not able to access any of the funds. There is a discrepancy between the balance shown in my transaction history and the balance listed in the my account dropdown.

I believe this has something to do with a buy order I had place on COINS that was mysteriously canceled. I placed the buy order a couple days ago but found that the order was removed overnight. I was not credited the funds and the buy was not executed. These funds are missing.

My USER ID is 680.

Please address this discrepeacy. Thank you.

Paws1t1veEV