Now that a few Titans have been in the field for a month, we are starting to get a feel for what the KNC RMA process is like. It isn't pretty.
kncnews.org/rmaWhen they don't currently have any chips to build RMA replacements, they can't do RMAs. First batch chip yields were horrible, even KnC admitted as much. They are waiting for more while the unlucky customers lose money.