Well... I'm sad to say that I too am having trouble with getbitcoin.
Day before yesterday I sent them my bitcoins for a WU wire and got the order confirmation email with all the required information. 23-1/2 hours later I had heard nothing, so I emailed. Eventually I got an email back saying they had never received the bitcoins!!!
Three hours later I received another email saying that my bitcoins had been sold and that I would be receiving my payment "shortly". Twelve hours after the time stamp on that email, I still had not received an email with a WU transaction number. So much for "shortly."
I emailed yet again!
We are now 36 hours from the time I received the 6th confirmation of the transaction in my client, and I have neither fiat, nor bitcoins, nor any word from getBitCoin as to when I might get my money, one way or another.
They have managed to totally fuck over my plans for my weekend, thank you very much!
I hate to say it, but after this I'm going to have a very hard time recommending their service, or even using again. I'm headed into damage control at this point, and just hope I get my money back!
(I can't recommend the Russian run WM-Center either, though they are fast with their PayPal transactions. Their problem is skimming. There's a 30% spread between market price -- which they eagerly sell btc at -- and what they will pay you for your bitcoins. And then they're ballsy enough to want you to pay a transaction processing fee on top of that!)
Day before yesterday I sent them my bitcoins for a WU wire and got the order confirmation email with all the required information. 23-1/2 hours later I had heard nothing, so I emailed. Eventually I got an email back saying they had never received the bitcoins!!!
Three hours later I received another email saying that my bitcoins had been sold and that I would be receiving my payment "shortly". Twelve hours after the time stamp on that email, I still had not received an email with a WU transaction number. So much for "shortly."
I emailed yet again!
We are now 36 hours from the time I received the 6th confirmation of the transaction in my client, and I have neither fiat, nor bitcoins, nor any word from getBitCoin as to when I might get my money, one way or another.
They have managed to totally fuck over my plans for my weekend, thank you very much!
I hate to say it, but after this I'm going to have a very hard time recommending their service, or even using again. I'm headed into damage control at this point, and just hope I get my money back!
(I can't recommend the Russian run WM-Center either, though they are fast with their PayPal transactions. Their problem is skimming. There's a 30% spread between market price -- which they eagerly sell btc at -- and what they will pay you for your bitcoins. And then they're ballsy enough to want you to pay a transaction processing fee on top of that!)