Ninjastic
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Re: [GUIDE] B's Moderated Biased & Opinionated Miner Sellers Trustworthiness Guide
by
Bicknellski
on 01/11/2014, 08:15:46 UTC
  SP20's slip and SPTech offers compensation.

So we see that for the first time SPTech has slipped on a delivery deadline but is offering compensation. In the past compensation was offered to missed technical specifications but that compensation was offered in October after shipments made in August. Given the honesty and direct nature of the Guy and the SPTech I think consumers are still well protected if you are still buying mining equipment from SPTech. Price and ROI are still the biggest worry for all customers in the current depressed market. This is a thumbs up and thumbs down situation so it is an over all push on reliability.

Edit: Guy responds immediately to when the compensation processing will start. This team is on top of communications as always.

Quote from: Spondoolies-Tech on November 01, 2014, 08:16:57 AM
Quote from: Bicknellski on November 01, 2014, 08:11:02 AM
Quote from: Spondoolies-Tech on October 31, 2014, 01:32:55 PM
Quote from: Spondoolies-Tech on October 31, 2014, 02:00:29 AM
Quote from: Koontas on October 30, 2014, 08:56:17 PM
You mean about the fact that 3 days prior to their shipping deadline they had no clue if they could ship or not? ...
We're working through the weekend to meet the October shipping deadline.
The reasons for the last minute shipping are numerous and has also very much to do with unauthorized strikes in Israel sea ports, see for example here.
It happens also in previous months, we had to ask the carrier to change route, deliver to cypress and fly the parts into Israel.
We're going through hoops to make sure the entire material needed for production arrives on time. It's an enormous, challenging task.
Right now we're producing the SP20 and we'll ship them after the proper burn-in tests in Flextronics. It might be slipped to the beginning of next week. If this will be the case, we'll compensate.

Guy

The production of the SP20 is slipping into the beginning of the next week. We are working hard to make sure all units are shipped by Monday.
We will offer a BTC compensation for lost mining time.

Compensation and ship all SP20s by Monday.

First real slip in timeline we've seen. But with compensation I suspect customers will be happy at least in that regard. How long for compensation?


During November. We'll contact SP20 customers and ask for wallets addresses.

SP31s ship on time and arriving at customers doors.

Quote from: Dans on October 31, 2014, 04:20:48 PM
My SP31 is out for delivery, and it just shipped 1.5 days ago, that's pretty fast!

I have ordered every Spondoolies-Tech Product that they has shipped so far, and every order has arrived within the time frame promised.    Customer service has been excellent!

I will continue to be a customer on future products, their pre-sales and post-sales customer service and honesty cannot be touched, and their products are rock solid.

Thanks Spondoolies-Tech team, keep up the great work!   Looking forward to hearing more about the next-gen!!

Shipping units fairly quickly is a positive sign as well.

Quote from: Spondoolies-Tech on October 31, 2014, 03:40:38 AM
Quote from: Prelude on October 31, 2014, 03:26:51 AM
Seeing the level of communication provided by SP in this thread makes me want to order some hardware.  What are the lead times for orders placed this week or next?
SP20 - less than a week
SP35 - one month