Good morning,
This is Ronald again, it has been nearly a month since our order was placed, and since that point we have not received any replies from you. Keeping tabs on your thread at Bitcointalk shows only one brief reply to the thread acknowledging the delay from Phasebird on October 25th. I had to go to ASICMiner's Facebook page to read friedcat's explanation of the issues with the BE200.

We are extremely disappointed in the lack of professionalism ASICMiner has demonstrated with this product launch, and the lack of communication that typically follows scam pre-orders, not legitimate sales. At nearly 15 BTC per order, you are not dealing with small home miners who have limited funds at risk, or who are only interested in small batches of hardware.

We fully expect an update today via email, and an update to your customers who you owe a response to on your Bitcointalk thread. We likewise fully expect compensation in the form of a partial refund and coupons -if- we decide to do business with you again, although from the irresponsible manner this launch has been handled, that is unlikely.

With a MOQ of 10 miners, and a minimum purchase price of 14.9 BTC, this level of delay is entirely unacceptable. If you are unable to respond to your customers' inquiries today, we will bring the matter up directly with friedcat in an attempt to arbitrate a solution, preferably one which does not attach ASICMiner's name to a product that, at present, entirely lacks customer support or feedback.

This has been a very disappointing experience for us in relation to ASICMiner, and future purchases will likely require the use of an escrow service to keep you honest and communicative, since apparently your priorities lie elsewhere from your hardware sales customers, and if that is the case, then I have to wonder if this is how ASICMiner will treat their investors after the IPO investments are raised.

To help improve our transparency in this exchange, I am going to make this an open letter and include it on the Bitcointalk thread verbatim to this email, but I still expect a reply via email today with regard to our hardware order.

Sincerely,
Ronald (Praeluceo)