THis sucks! I bought x2 of the anniversary shares and the order has been On-Hold for over 2 days now! I email and used their contact form but they still havent corrected it. Looks like I will miss the multiplication and possibly be out $1700.
LTCGear has not so many people, so sometimes it takes time to get answer from them. Right now I think they have manually to go through each order + fix all dual-mode share conversions, and it is a lot of work.
I had problem with dual-mode, and didnt write a ticket about that, but missed shares were added to my account. Had one more case, where LTCGear were making decision in my favor, so from my experience with LTCGear, even if multiplication will happen before your orders will be credited, you will be compensated after some time. But I think they will try to fix all before multiplication, so maybe we will have 2-3 day delay in multiplication.... bad thing about that is that this Friday payout could be without multiplication.
So I suggest you to start worry only if you problem wont be solved till next Friday, before that time just relax
